Marketing Officer

(No Chinese version)

Médecins Sans Frontières (MSF) is an international humanitarian organization that provides impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.

Job Purpose

To support both the Fundraising (Cultivation) and Donor Services functions by executing donor engagement initiatives, ensuring accurate and high-quality handling of donations and donor data, and providing administrative and operational support for fundraising campaigns and donor-related activities.

Main Duties and Responsibilities

1. Customer Services – Donation Handling & Donor Services Support

Consolidate donation data from multiple sources for input and verification.
Prepare bank debit files and follow up with donors regarding incomplete or incorrect data.
Monitor data quality and ensure compliance with standards.
Manage donor fulfillment processes (Welcome, Cancellation, Receipts, etc.), including data file preparation, mail merges, and coordination with vendors for timely and accurate dispatch.
Support inbound donor communications (calls, emails, walk-ins).

2. Fundraising Campaign Support

Consolidate and verify telemarketing (TM) data; check for accuracy and flag any discrepancies for correction.
Coordinate with service vendors to manage the fulfillment process, ensuring it is timely and accurate.
Follow up with donors to verify information and proactively engage potential donors to maximize their response to fundraising efforts.

3. Donor Event & Engagement Support

Assist in the preparation and production of event materials (e.g., printing, packaging, logistics, invitations, surveys).
Provide on-site support and execution for donor engagement events and campaigns.

4. Loyalty Program Support

Prepare and send donation receipts/communications for special donor segments (e.g., mid-value donors).
Support personalized engagement campaigns to strengthen relationships and enhance donor loyalty.

5. Administrative & Ad Hoc Duties

Handle general administrative tasks such as postage, filing, and documentation.
Assist with other fundraising (FR) and donor service (CS) ad hoc duties as required.

The Ideal Candidate 

University graduate.
Minimum 2 years of hands-on experience in customer service and administrative support, experience in fundraising is an advantage.
Solid experience in data handling and verification, and with a good quality control mindset.
Proficient in MSF office (Excel, Word, Outlook); attention to detail is essential.
Good communication and interpersonal skills; able to handle donor inquiries professionally via phone, email, and in person.
A service-oriented team player who can also work independently with minimal supervision.
Good proficiency in written English and Chinese.
Able to work independently but also a good team player.

How To Apply

MSF Hong Kong will offer a remuneration package of 12 months basic salary benchmarked in INGO with no discretionary bonus. Interested parties, please send your letter of motivation, full resume, expected salary and date of earliest availability by e-mail to recruitment@hongkong.msf.org. All information collected is solely for recruitment purpose and will be treated in strict confidence. Please read the “Personal Information Collection Statement” before providing any personal data to Médecins Sans Frontières (HK) Limited.